How much is shipping? Can I get free delivery?
We offer free shipping on all orders over $100, and a flat rate of $9.95 for orders below.
How long will it take to receive my order?
Your order will be shipped via Australia Post within 1-3 business days. Once we’ve shipped your order, you’ll receive a shipping confirmation email with tracking.
Are your Chatime DIY kits Kosher/Halal?
No, Chatime DIY kits are not Kosher or Halal suitable.
Are your Chatime DIY kits gluten free/vegan/vegetarian?
Our Chatime DIY kits are not gluten free/vegan/vegetarian.
Do your Chatime DIY kits contain caffeine?
Yes! Our Chatime DIY kits contain tea which contains caffeine. Some kits contain black tea and some green tea so keep and eye out for your favourites.
How long can I keep my Chatime DIY kit for?
All best before dates are printed on our packaging so please use this as a reference.
Help! I put my tapioca pearls in the microwave as instructed but they’re not chewy – they’re hard!
That’s ok, the pearls can be saved! If they come out too hard, simply microwave for a couple extra seconds until soft and chewy.
Are the tapioca pearls gluten free?
Yes – our tapioca pearls are made from tapioca starch and are gluten free.
What comes with a Chatime DIY kit?
In each Chatime DIY kits is 4 x tea sachets and 4 servings of toppings (some kits have popping pearls whilst others have tapioca pearls). The perfect kitchen staple for when your bubble tea cravings hit!
Are your Keep cups dishwasher safe?
We recommend washing the Chatime Keep Cup by hand to ensure the longevity of the cool Chatime design on your Keep Cup. Also note, that these cups can hold hot liquids up to 70°C!
Where can I find Chatime DIY kits?
Our Chatime DIY Kits can be found online on our website, your local Chatime store and Woolworths.