Shipping & Return

How much is shipping? Can I get free delivery?

We offer free shipping on all orders over $100, and a flat rate of $9.95 for orders below.

How long will it take to receive my order?

Your order will be shipped via Australia Post within 1-3 business days. Once we’ve shipped your order, you’ll receive a shipping confirmation email.

Parcel Post delivery estimates

Most arrive within Some items may take
ACT 2 business days 3 business days
New South Wales 2 business days 4 business days
Northern Territory 4 business days 7 business days
Queensland 2 business days 5 business days
South Australia 2 business days 3 business days
Tasmania 1 business days 2 business days
Victoria 2 business days 4 business days
Western Australia 3 business days 7 business days
Returns

We have a 7-day refund policy for any orders that arrive broken or faulty; a replacement will be shipped out free of charge, or the broken/faulty item will be refunded.

Please send your refund request to orders@chatime.com.au, along with your order number and proof of broken/faulty product.